This privacy policy explains how Duel Casino collects, uses and protects your personal information when you visit duel-casino.uk. We are committed to safeguarding your data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who controls your data
duel-casino.uk is an independent information portal. We are the data controller for any personal information you provide through this site. Our contact address is [email protected].
When you register or play with Duel Casino itself, the operator becomes the data controller for that activity. This policy covers only what duel-casino.uk collects and handles.
What information we collect
We collect two kinds of data: information you give us directly, and information we observe automatically.
Information you provide: When you use our contact form or subscribe to updates, we collect your email address and any message content you submit. We do not collect payment details, identity documents or account credentials — those go to the operator if you register with them.
Information we observe: Our web server logs technical data automatically: your IP address, browser type, operating system, the pages you visit and the time of each request. This helps us understand how the site is used and identify technical problems.
| Category | Examples | Purpose |
|---|---|---|
| Contact data | Email address, message text | Responding to enquiries |
| Technical data | IP address, browser, device type | Site operation, analytics |
| Usage data | Pages viewed, time on site, referrer | Improving content and layout |
Why we process your data
We use your information for the following purposes, each with a lawful basis under UK GDPR:
- Responding to enquiries – lawful basis: performance of a contract (when you request information) or legitimate interest (providing support).
- Improving the site – lawful basis: legitimate interest in understanding how our content is used and making it more useful.
- Analytics and aggregated reporting – lawful basis: legitimate interest, with data anonymised where possible.
- Legal compliance – lawful basis: compliance with a legal obligation, where applicable.
We do not use your data for marketing purposes unless you have explicitly opted in, and we never sell personal information to third parties.
Who else sees your information
We share data only where necessary to operate the site or where required by law.
Service providers: We work with hosting companies, analytics platforms and email service providers who process data on our behalf. These processors are contractually bound to handle your information securely and only for the purposes we specify.
Analytics: We use third-party analytics tools to understand site traffic. These services may set cookies and collect anonymised usage data. You can control analytics cookies through your browser settings or our cookie consent banner.
Legal disclosures: We may disclose information if required by law, court order or regulatory authority, or to protect our rights and the safety of others.
We do not transfer personal data outside the United Kingdom unless the recipient country or organisation provides adequate data protection safeguards under UK GDPR.
Your rights under UK GDPR
You have the following rights regarding your personal data:
- Access – request a copy of the personal information we hold about you.
- Rectification – ask us to correct inaccurate or incomplete data.
- Erasure – request deletion of your data, subject to legal retention requirements.
- Restriction – ask us to limit how we use your information in certain circumstances.
- Portability – receive your data in a structured, machine-readable format.
- Objection – object to processing based on legitimate interest.
- Withdraw consent – where processing relies on consent, you may withdraw it at any time.
To exercise any of these rights, contact us at [email protected]. We will respond within one month. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection. Visit ico.org.uk or call 0303 123 1113.
How long we keep your data
We retain personal information only as long as necessary for the purposes described above, or to meet legal obligations.
Contact-form submissions and correspondence are kept for up to two years to maintain a record of support interactions. Technical logs and anonymised analytics data are retained for up to 12 months. After these periods, data is either deleted or fully anonymised so it can no longer identify you.
Protection of minors
This site is intended for users aged 18 and over (18+). We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected data from a minor, contact us immediately at [email protected] and we will delete it without delay.
Parents and guardians should supervise internet use and consider parental-control software such as Net Nanny or Qustodio to restrict access to gambling-related content.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. When we make significant changes, we will update the revision date below and, where appropriate, notify you by email or through a notice on the site.
Continued use of duel-casino.uk after changes are posted constitutes acceptance of the updated policy. We encourage you to review this page periodically.
Contact us
If you have questions about this privacy policy or how we handle your data, reach us at [email protected]. We aim to respond within 48 hours.
Last updated: 16 January 2026
Access to this site is restricted to persons aged 18 and over (18+). We want your play to stay enjoyable — for free, confidential support, visit BeGambleAware.org.